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ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)
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Review
The update has added clarity and consistency amongst the five books and it has improved the ease of readability and understanding for users. Christiane Chung Ah Pong, NCS PTE LTD Singapore --Best Management PraticeMost of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement... Frank Eggert, MATERNA GmbH --Best Management PraticeA great set of books just got better! The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage... Reading and applying ITIL just became clearer. David M. Brink, Solutions3 --Best Management PraticeMost of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement... Frank Eggert, MATERNA GmbH --Best Management PraticeA great set of books just got better! The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage... Reading and applying ITIL just became clearer. David M. Brink, Solutions3 --Best Management Pratice
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Product details
Paperback: 1959 pages
Publisher: The Stationery Office; 2nd edition (July 29, 2011)
Language: English
ISBN-10: 9780113313235
ISBN-13: 978-0113313235
ASIN: 0113313233
Product Dimensions:
9.2 x 5 x 11.5 inches
Shipping Weight: 15.8 pounds (View shipping rates and policies)
Average Customer Review:
4.4 out of 5 stars
25 customer reviews
Amazon Best Sellers Rank:
#385,560 in Books (See Top 100 in Books)
I purchased a Kindle version of this publication. The major discontent I have with this publications is the quality of Figures in the document is very....very poor. One needs to squint and try and make out the text within the diagrams. This poor quality of figures is reflected throughout the publication.I wish, whoever submitted the images should have created a vector based image which would maintain the clarity with the changing aspect ratios or image sizes. As it is, you cannot pop-out the image view, nor size it for clarity.Major drawback - maybe in all digital publications from this supplier. For the price of digital publication paid, one would expect to deliver quality materials at least in digital format. I am not sure how they exhibit in print format.The entire publication exhibits several illustrated Figures based on the topic of discussion. Almost 95% or even more of these illustrated figures exhibit very poor quality rendering. You cannot resize to get the clarity, and even if you tried it will be all fuzzy.My word of advice is, Please! and I beg you Please! before you make digital purchase of these publications, be warned and take up the matter with the publishers and / Amazon to request a full refund. I am serious, it is so annoying, when you have paid close to $100US for each Kindle copy.If they themselves cannot preach "Best Practices Strategy" and create a clear digital publication how can you expect the rest of the organizations to follow? I am not sure how their print copy versions look like. I certainly do not wish to lug around with me when you are on the road. I can only categorize these publications as a pure "scam" - take the money and run. I seriously hope they review the digital and/or print versions and FIX the diagrams for optimum (not best), I meant optimum if they are going to charge exorbitantly ridiculous price. I am so upset.I am not complaining about the text, but the actual Figures/diagrams which are equally important. As the saying goes, "A picture is worth a million words".Message to the Publisher: Please! FIX IT and stop robbing for poor quality publications.
This is the source for all of the ITIL Framework. The topics are covered in detail. Since each volume is specific to a particular Lifecycle of the Framework (Service Stategy, Service Design, Service Transistion, Service Operations, Continous Service Improvement), A topic may appear in more than one volume, but only as related to that Lifecycle phase. This is great since the material is not just repeated, but restated in proper context. Overall, this set is a must if you are serious about ITIL implementation. In addition to the text, each volume provides some sample suggested forms associated to the particular Lifecycle - a huge plus if you are new to ITIL.
What can I say, it was what it claimed to be. I think a set of books costing $500+ is a bit ludicrous. However, it is the standard, and if you want to own it, you have to pay for it. Fortunately, I found it cheaper than that from an Amazon affiliate, but it was still crazy at $450. The books appear to be in good shape, so I cannot complain.While I cannot fault the supplier, I'm annoyed the books don't include a PDF or at least eBook edition. Anyway, the purchase pain is in my past and I'm happy to own it.
My company bought me these books as they were required when taking ITIL Managing Across the Lifecycle course. They were / are exactly what was needed, they are easy to use and were delivered on time. They will be proudly displayed and used as I did achieve my expert certification.
Exactly what I need for the Intermediate exams. It contains a lot of information but the format is consistent throughout the books so once you read the first book, rest are similar.
Books arrived from seller in great condition.Unfortunately, the books themselves did not provide as much detail as hoped for. I suppose for someone completely new to ITSM, there is plenty of detail. However, for more experienced people, it's not as useful. As well, I couldn't find practical examples for the CSI areas I was interested in, even though there are some examples throughout the books.
The books are revised versions of older material. I have not read the earlier material to compare but these are well written and well organized, easy to follow.The print quality is first rate on first rate gloss paper. That might be something to consider not using to bring the cost down ..maybe a Kindle version? The Kindle version would lose the page layouts that add to the readability so maybe not on the Kindle idea.
Reference set. I don't see this as a cover-to-cover read. You don't need your own copy; if you design, run or evaluate ITIL processes, yu should have access to a set.
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